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Privacy Policy

Effective Date: August 23, 2025
Contact Information: info@eventguardpro.com | 713-373-1295

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EventGuard Pro (“EventGuard Pro,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, booking forms, communication channels, and services. By using our services, you consent to the practices described below.

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1. Information We Collect

We may collect the following categories of information when you engage with EventGuard Pro:

Personal Identification Information: Full name, phone number, email address, billing address, event details (location, date, time, number of guests).

Payment Information: Processed securely through third-party providers such as Stripe, PayPal, or credit card processors. EventGuard Pro does not store complete payment details on our servers.

Communications: Records of inquiries, text messages, phone calls, and email correspondence with EventGuard Pro staff.

Technical Data: IP address, browser type, device type, operating system, cookies, and website usage statistics.

Emergency Contact Information: May be collected in certain cases for safety planning during events.

Social Media & Reviews: If you engage with us on social platforms or leave a review, we may collect your profile name and content you submit.

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2. How We Use Information

We use collected information for the following purposes:

  • To confirm, manage, and deliver service bookings.

  • To communicate updates, reminders, emergency notifications, and customer service responses.

  • To process payments, generate invoices, and maintain financial records.

  • To comply with safety, insurance, and legal obligations.

  • To improve our website and services based on usage trends and client feedback.

  • To provide marketing communications, special offers, or updates — only if you have opted in.

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3. Information Sharing & Disclosure

We respect your privacy and will never sell your personal data. We may share limited information in the following circumstances:

  • Service Fulfillment: Sharing event details with lifeguards, contractors, and staff assigned to your booking.

  • Business Operations: With trusted third-party service providers (payment processors, email systems, website hosts, scheduling tools) strictly for the purpose of running our business.

  • Legal Requirements: Disclosure may occur if required by subpoena, law enforcement, regulatory request, or court order.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, client information may be transferred as part of the business.

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4. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the services requested,

  • Comply with legal, tax, and accounting obligations,

  • Resolve disputes or enforce contracts,

  • Maintain safety and compliance records.

Once no longer needed, personal data will be securely deleted or anonymized.

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5. Data Security

EventGuard Pro employs industry-standard safeguards, including encryption, firewalls, and secure servers, to protect data. However, no system is completely secure. By using our services, you acknowledge that we take reasonable and appropriate measures but cannot guarantee absolute protection against all cyber risks.

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6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the information we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of personal data (except where retention is required by law).

  • Restriction: Request limits on how your information is processed.

  • Marketing Opt-Out: Opt out of promotional communications at any time by contacting us at info@eventguardpro.com.

  • Do Not Track: While some browsers send “Do Not Track” signals, our site currently does not respond to these due to lack of a consistent industry standard.

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7. Children’s Privacy

EventGuard Pro does not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

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8. Cookies & Tracking

Our website may use cookies, analytics tools, or similar technologies to improve site functionality and measure user interactions.

  • You may disable cookies through your browser settings, though doing so may limit certain site features.

  • We may use Google Analytics or similar services for aggregated, non-identifiable traffic reporting.

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9. International Users

Although EventGuard Pro operates primarily in Texas, USA, if you access our services from outside the United States, please note that your data will be processed and stored in the United States, where data protection laws may differ.

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10. Updates to This Policy

EventGuard Pro may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on our website with the effective date clearly indicated.

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11. Governing Law

This Privacy Policy is governed by the laws of the State of Texas and applicable federal privacy regulations.

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12. Contact Us

If you have questions, requests, or complaints regarding this Privacy Policy, please contact us:

Email: info@eventguardpro.com
Phone: 713-373-1295
Location: Houston, Texas

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