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Frequently Asked Questions (FAQ)

 

General Questions

Q: What is EventGuard Pro?
A: EventGuard Pro is a professional lifeguard-for-hire company serving Houston and surrounding areas. We provide certified, insured lifeguards for private pool parties, corporate events, HOAs, apartment complexes, and more.

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Q: How much experience do your lifeguards have?
A: Our guards average 10+ years of real-world aquatic supervision experience. They are seasoned professionals trained to anticipate and respond to emergencies, not just seasonal hires.

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Q: What certifications do your lifeguards hold?
A: All guards are Red Cross certified in Lifeguarding, CPR, AED, and First Aid. Many also hold advanced water safety and pool management credentials.

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Q: Do you only serve Houston?
A: We primarily cover Houston, The Woodlands, Spring, Katy, Sugar Land, Pearland, and surrounding areas. For large contracts or special events, we can travel statewide or out-of-state.

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Q: Why should I hire EventGuard Pro instead of another service?
A: Unlike smaller or uninsured providers, EventGuard Pro offers certified professionals, full liability coverage, backup staffing, and strict safety systems. We go beyond just sending a guard, we provide reliability, accountability, and peace of mind.

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Booking & Events

Q: How do I book a lifeguard?
A: You can book directly through our website form or by emailing booking@eventguardpro.com. Once confirmed, you’ll receive a booking agreement with all event details.

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Q: How far in advance should I book?
A: At least 2 weeks in advance is recommended. Last-minute bookings may be accepted depending on guard availability.

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Q: What is your minimum booking?
A: The minimum is 3 hours, with additional time available in 30-minute increments.

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Q: Can I extend the booking during the event?
A: Yes, as long as the guard is available. Overtime is billed after the event.

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Q: How many lifeguards do I need?
A: We recommend 1 lifeguard per 25 swimmers, depending on age and pool size. Alcohol, night events, or large pools may require additional guards.

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Q: Can I request the same guard for repeat events?
A: Absolutely. We try to honor repeat requests whenever schedules allow.

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Insurance & Liability

Q: Are your lifeguards insured?
A: Yes. EventGuard Pro carries general liability, professional liability, and workers’ compensation insurance.

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Q: Why does insurance matter?
A: If you hire an uninsured guard and an accident occurs, you may be held liable. Our coverage protects hosts, guests, and staff.

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Q: Does my homeowners’ insurance cover lifeguards?
A: Typically no. Hiring EventGuard Pro closes this gap and provides full protection.

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During the Event

Q: What does the lifeguard bring?
A: Each guard arrives in uniform with a rescue tube, CPR mask, whistle, and required paperwork. Some guards also carry a basic first aid kit.

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Q: Do guards set up or clean up the pool area?
A: No. Hosts are responsible for setup and cleanup. Our sole duty is safety supervision.

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Q: Can guards enforce pool rules?
A: Yes. Guards are trained to politely but firmly enforce rules to prevent unsafe behavior.

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Q: What happens if swimmers ignore the guard?
A: The guard will give reminders, then notify the host. For ongoing safety risks, guards may suspend pool use until compliance is restored.

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Q: Do guards take breaks?
A: Yes. Guards require short breaks every 2–3 hours. For long events, multiple guards are recommended to ensure uninterrupted coverage.

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Q: Will lifeguards interact with kids?
A: Yes, while maintaining professionalism and focus on safety. Many guards are experienced in making children feel comfortable in the water.

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Emergencies

Q: What happens if someone has an accident?
A: Our guards respond immediately, perform rescues, administer CPR/First Aid, and coordinate with EMS/911 if needed.

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Q: Do guards call 911?
A: Yes. Guards contact emergency services at once in life-threatening situations.

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Q: What if multiple emergencies occur at once?
A: This is why we strongly recommend multiple guards at large or high-risk events. One guard cannot safely manage multiple emergencies simultaneously.

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Weather & Special Events

Q: What happens if weather cancels my event?
A: Bookings may be rescheduled or refunded under our Refund Policy. Lightning, flooding, or unsafe conditions may require suspension of services for guest safety.

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Q: Do you work indoors or at night?
A: Yes, as long as the pool has adequate lighting and visibility.

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Q: Do you work at lakes, beaches, or waterparks?
A: No. We focus on controlled aquatic environments like pools, spas, and small splash areas.

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Q: Do you allow alcohol at events?
A: Yes, but we require additional guards for alcohol-friendly parties to reduce risk.

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Q: Do you work with special-needs swimmers?
A: Yes. Please let us know in advance so we can staff appropriately. Our guards are trained to supervise swimmers of all abilities.

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Contracts & Recurring Services

Q: Do you offer contracts for HOAs, hotels, or apartments?
A: Yes. We provide seasonal or long-term staffing for communities and facilities.

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Q: Can I request a quote for a corporate or HOA contract?
A: Yes. Contact info@eventguardpro.com for custom proposals.

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For Lifeguards (Staff FAQs)

Q: What do I need to work with EventGuard Pro?
A: You must hold a valid lifeguard certification, be 16+ years old, pass a background check, and complete onboarding.

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Q: Do you provide uniforms and equipment?
A: Yes. EventGuard Pro provides uniforms and rescue equipment. Guards must supply personal items (shorts, hat, sunglasses, first aid kit, sandals).

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Q: How do guards get scheduled?
A: Events are assigned based on availability, location, and experience. Assignments are confirmed through our booking system.

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Q: What if a guard cancels?
A: EventGuard Pro maintains backup staff. We guarantee coverage so clients are never left without protection.

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Company Info

Q: What are the official EventGuard Pro emails?

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Q: Where is EventGuard Pro based?
A: We are based in Houston, Texas, and proudly serve the surrounding areas.

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