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Refund & Cancellation Policy

Effective Date: August 23, 2025
Contact for Refunds: refund@eventguardpro.com

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EventGuard Pro is committed to fairness, transparency, and compliance with applicable laws in the State of Texas. This Refund & Cancellation Policy outlines client rights and obligations, as well as EventGuard Pro’s responsibilities in the event of cancellation, rescheduling, or no-shows.

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1. Cancellations by Client

  • 7+ Days Before Event: Client is entitled to a 100% refund of all fees paid.

  • 3–6 Days Before Event: Client is entitled to a 50% refund.

  • Less than 72 Hours Before Event: Non-refundable. Payments will be retained in full to cover staffing and scheduling costs.

Note: For credit card or online payments, processing fees (if any) may not be refundable, depending on the payment processor’s policies.

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2. Cancellations by EventGuard Pro

  • If EventGuard Pro must cancel due to emergency, illness, staffing shortages, or other circumstances beyond our control, the client will receive a 100% refund of all fees paid or the option to reschedule at no additional cost.

  • Refunds will be issued to the original form of payment within 7–10 business days of notice of cancellation.

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3. Rescheduling by Client

  • Clients may request to reschedule an event at least 72 hours in advance of the scheduled start time.

  • Rescheduling requests within 72 hours of the event will be subject to EventGuard Pro’s availability and may incur an additional $50 rescheduling fee.

  • Only one reschedule per booking will be allowed without forfeiting payment.

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4. Weather-Related Cancellations

  • Outdoor Events: If unsafe weather conditions (lightning, severe storms, flooding) make it impossible for guards to safely perform duties, the client may request either:

    • A rescheduled date at no cost, subject to availability, or

    • A refund minus a $50 scheduling fee to cover administrative and staffing costs.

  • EventGuard Pro reserves the right to determine whether weather conditions pose safety risks.

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5. No-Show Policy

  • Staff No-Show: If EventGuard Pro staff fail to arrive at the contracted event location and no alternate staff can be provided, the client will receive a full refund.

  • Client No-Show / Inaccurate Details: If the client provides incorrect details (wrong address, restricted access, unsafe environment, or failure to be present at check-in), no refund will be issued, and the booking will be considered forfeited.

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6. Safety & Environment Clause

  • EventGuard Pro reserves the right to terminate services immediately if the environment is deemed unsafe (including but not limited to aggressive guests, inadequate pool safety, or unapproved alcohol/drug use near the water).

  • In such cases, no refund will be issued.

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7. Processing of Refunds

  • Refunds will be processed using the original payment method.

  • Refunds will typically be completed within 5 business days, but in rare circumstances could take up to 7–10 business days if bank or processor delays may apply.

  • Clients are encouraged to contact refund@eventguardpro.com with any refund inquiries.

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8. Compliance With Texas Law

This policy is governed by and construed in accordance with the laws of the State of Texas. Nothing in this policy affects a client’s statutory rights under applicable Texas or U.S. consumer protection laws.

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