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Terms & Conditions

Effective Date: August 23, 2025

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These Terms of Service (“Terms”) govern the booking, use, and provision of EventGuard Pro’s lifeguard and event safety services. By booking services with EventGuard Pro, you (“Client”) agree to be bound by these Terms.

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1. Scope of Services

  • EventGuard Pro provides CPR-certified lifeguards and event safety personnel.

  • Services are strictly limited to duties outlined in the booking agreement and confirmation email.

  • Lifeguards are not responsible for childcare, alcohol supervision, crowd control unrelated to water safety, or any tasks outside their professional role unless expressly agreed to in writing.

  • Services do not include medical treatment beyond first aid/CPR as trained and certified.

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2. Client Responsibilities

  • Accurate Information: Client must provide correct event details including date, time, address, type of event, number of attendees, and any known risks.

  • Safe Environment: Client must provide proper working conditions including shaded rest areas, hydration, restroom access, and a safe event environment.

  • Emergency Access: Client must ensure clear entryways, visible house numbers, and unobstructed emergency vehicle access.

  • Guest Cooperation: Client is responsible for ensuring all guests comply with lifeguard instructions at all times.

  • Compliance with Laws: Client agrees to comply with all applicable local, state (Texas), and federal laws related to hosting the event.

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3. Liability & Assumption of Risk

  • Inherent Risks: Client acknowledges that swimming and water activities involve inherent risks, including but not limited to drowning, slips, falls, or accidents.

  • Client Responsibility: EventGuard Pro shall not be held liable for injuries, accidents, or damages caused by:

    • Client negligence or misconduct,

    • Intoxicated or unruly guests,

    • Failure to follow lifeguard directions,

    • Unsafe or non-compliant facilities.

  • Indemnification: Client agrees to indemnify, defend, and hold harmless EventGuard Pro, its staff, and affiliates from any claims, damages, or liabilities arising out of the event, except where caused by EventGuard Pro’s gross negligence or willful misconduct.

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4. Insurance Coverage

  • EventGuard Pro maintains general liability insurance for professional services rendered.

  • This insurance does not replace or supersede the Client’s obligation to maintain homeowner’s insurance, renter’s insurance, or event liability coverage as appropriate.

  • EventGuard Pro’s liability is limited to the extent of its insurance policy coverage.

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5. Payments & Fees

  • Payment Deadline: Full payment is required prior to the event unless alternate arrangements are agreed upon in writing.

  • Deposits: Deposits may be required for certain bookings. Deposits are non-refundable unless cancellation is initiated by EventGuard Pro.

  • Overtime: Overtime charges will apply for any event exceeding the booked time. Overtime is billed in 30-minute increments.

  • Late/Failed Payments: If payment is not received on time, EventGuard Pro reserves the right to cancel services without refund.

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6. Cancellations & Refunds

Cancellations, rescheduling, and refunds are governed by the Refund & Cancellation Policy, which is incorporated into these Terms by reference.

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7. Termination of Service

  • EventGuard Pro reserves the right to withdraw services without refund if:

    • The environment becomes unsafe, hostile, or unlawful,

    • Guests fail to comply with lifeguard directions,

    • Client provides false or incomplete information that materially affects safety.

  • Lifeguards have discretion to remove themselves from hazardous conditions (including but not limited to violence, intoxicated behavior, or unsafe pool conditions).

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8. Force Majeure

EventGuard Pro shall not be liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, severe weather, government restrictions, public health emergencies, equipment failures, or acts of God.

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9. Governing Law & Dispute Resolution

  • These Terms shall be governed by the laws of the State of Texas, without regard to conflicts of law principles.

  • Any disputes arising under these Terms shall first attempt to be resolved through good-faith negotiation. If unresolved, disputes will be subject to binding arbitration in Harris County, Texas.

  • Client waives the right to participate in class action lawsuits against EventGuard Pro.

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10. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

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11. Modifications

EventGuard Pro reserves the right to update or modify these Terms at any time. Updated Terms will be posted on the company website with the effective date clearly stated. Continued use of services constitutes acceptance of the revised Terms.

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12. Contact

For questions regarding these Terms, please contact:
EventGuard Pro
Email: info@eventguardpro.com
Location: Houston, Texas

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